Module 1: The Landscape
12:39
Showing all 28 podcast episodes
Module 1: The Landscape
13:46
The Acquisition Wave
Module 1: The Landscape
12:21
What Families Actually Want
Module 1: The Landscape
11:59
The Independent Advantage
Module 1: The Landscape
9:35
Reflection and Knowledge Check
Module 2: Your Identity & Legacy
12:09
Why This Matters
Module 2: Your Identity & Legacy
12:14
What a Legacy Statement Is
Module 2: Your Identity & Legacy
13:27
The Three Pillars
Module 2: Your Identity & Legacy
12:42
Where Your Legacy Statement Lives
Module 2: Your Identity & Legacy
9:29
Reflection and Knowledge Check
Module 3: Understanding the Family Journey
13:52
The Phone Call
Module 3: Understanding the Family Journey
16:06
The Hospice Transition
Module 3: Understanding the Family Journey
16:01
Grief Is Not Linear
Module 3: Understanding the Family Journey
16:03
Active Listening in Practice
Module 3: Understanding the Family Journey
15:10
The Arrangement Conference
Module 3: Understanding the Family Journey
10:38
Reflection and Knowledge Check
Module 4: The Family Service Counselor
12:12
The Problem with Sales
Module 4: The Family Service Counselor
12:34
Redefining the Role
Module 4: The Family Service Counselor
12:43
Building Trust with Directors
Module 4: The Family Service Counselor
22:55
Community Partnerships
Module 4: The Family Service Counselor
14:26
The First Community Event
Module 4: The Family Service Counselor
9:21
Reflection and Knowledge Check
Module 5: Metrics That Actually Work
14:37
The Targets Trap
Module 5: Metrics That Actually Work
13:43
Why Corporate Metrics Do Not Translate
Module 5: Metrics That Actually Work
13:52
A Hybrid Framework
Module 5: Metrics That Actually Work
14:08
Setting Realistic Targets
Module 5: Metrics That Actually Work
14:00
The Monthly Review
Module 5: Metrics That Actually Work
14:04
Reflection and Knowledge Check
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